Privacy Policy

1. Introduction

Welcome to Padel Coach AI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our application and website.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your email address, name, and password.
• Profile Data: Information you add to your profile such as skill level, training goals, and preferences.
• Training Data: Your training sessions, progress metrics, and performance statistics.
• Video Content: Videos you upload for AI analysis. These are processed to provide technique feedback and are stored securely.
• Payment Information: If you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not store your full credit card details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create personalized training plans based on your skill level and goals
• Analyze your technique through our AI video analysis feature
• Track and display your progress over time
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted both in transit and at rest.

Video content uploaded for analysis is processed securely and you can delete your videos at any time from your account settings.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (e.g., cloud hosting, payment processing, email delivery).
• Legal Requirements: When required by law or to respond to legal process.
• Protection: To protect the rights, property, and safety of Padel Coach AI, our users, or others.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@padelcoachai.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

8. Children's Privacy

Our services are not directed to children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@padelcoachai.com
Or visit our Contact page